Shipping and Payment

      Payment methods

      We currently offer the following payment methods for customers:

      Countries Payment method Payment provider
      Denmark, Germany, Belgium, Luxembourg, Netherlands, Switzerland Bank cards –
      Visa and Mastercard
      Curo Payments
      Austria, Bulgaria, Belgium, Croatia, Czech Republic, Estonia, France, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Netherlands, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, United Kingdom, Germany Bank cards –
      Visa and Mastercard


      Reakiro uses the best options for delivery, which provide safe and fast delivery.

      For the UK we use UPS courier service, for other countries - GLS.

      We deliver your order to the address provided by you on the order form. Once your order has been shipped we will send you an email with tracking number, which allows you to track your order online.

      Delivery times are approximate and may be delayed during busy periods such as Christmas as we are reliant on our courier service providers GLS and UPS.

      Shipping costs

      Free shipping: Orders above €65. For orders under €65, we charge €10.

      Shipping countries

      GLS courier service
      The delivery time for most EU countries usually takes 3-5 business days.

      UPS courier service
      The delivery time for UK usually takes 3-5 business days. The delivery time for the UK usually takes 3-5 business days. Please note that the parcel may be delayed up to 10 days due to custom clearance.

      You can find out more in the chart below.

      Country Delivery time (business days)
      Austria 3 - 5
      Bulgaria 4 - 6
      Belgium 4 - 6
      Croatia 3 - 5
      Czech Republic 2 - 4
      Denmark 3 - 5
      Estonia 3 - 5
      France 3 - 5
      Germany 2 - 5
      Greece 6 - 8
      Hungary 3 - 5
      Ireland 4 - 6
      Italy 4 - 6
      Latvia 3 - 5
      Lithuania 3 - 5
      Luxembourg 3 - 5
      Netherlands 3 - 5
      Portugal 5 - 7
      Romania 4 - 6
      Slovakia 2 - 5
      Slovenia 3 - 5
      Spain 4 - 6
      Sweden 3 - 5
      Switzerland 4 - 5
      UK 3 - 5*

      * Please note that the parcel may be delayed up to 10 days due to custom clearance.

      Please note, any dates quoted for delivery of goods are approximate and cannot be guaranteed as we use external courier services for shipping your orders. During holidays and force majeure events (COVID-19 closures, weather events, closed borders) there may be package delays of the orders. Please allow 2 or 4 extra days for orders to be shipped during this extraordinary time. In case of delays, Reakiro will contact our dedicated GLS or UPS coordinators. If you have any other questions you can contact us directly by email and we will help you.

      Due to different legal regulations across the EU we can not provide information regarding legal status of a product in all the EU countries. Please note, you are responsible for assuring that the product can be lawfully imported to the destination country. You are the importer of the products and shall be aware about your local laws.
      By placing the order at Reakiro you accept all the responsibilities regarding legality of the products that will be shipped to you. We can not resend or refund orders which have been seized or destroyed by customs.
      Please note, we do not cover any additional charges for customs clearance.

      Contact us if you have any questions regarding delivery:
      • email:
      • phone: +48 12 361 3288
      • or by “Contact us” form

      We take our customers' trust and integrity with the utmost respect. If you change your mind regarding your purchase or are not happy with it, we provide a 14-day return policy on every product. If you want to ask for a refund please see our return policy.

      As well as product protection, meets the Trusted Shops quality criteria and is therefore awarded the Trusted Shops Trustmark. Trusted Shops’ Experts continually check to ensure the criteria are being met. The audit covers a number of areas, including data protection, costs and payment, delivery conditions, returns process, and customer service.

      You can protect your purchase up to an amount of EUR 2,500 against the loss of your payment in the event of non-delivery or after the return of the goods – regardless of the method of payment. The guarantee runs for 30 days. The shop bears the costs of the buyer protection for you!